![]() ![]() If they won't help you, you can look into filing a consumer complaint against that company ( Filing a Consumer Complaint | USAGov ). You should also absolutely contact the reseller and make a report. Although they don't provide technical troubleshooting for older software like CS6, phone and chat technicians are supposed to address concerns about serial numbers and licensing. Unable to activate it on a new device as it advices x amount of time to use. no longer have access to previous devices to unlink them from it. If the Adobe representative tries to redirect you to the forum before you get some answers, ask to speak to a supervisor. Bought cs6 design web premium back in 2013, was able to access it fine. Perhaps they can also provide you with some concrete proof that the serial number was revoked because it was fraudulent, which could come in handy in trying to get your money back from the reseller and/or filing a complaint against that reseller. An Adobe customer care representative may be able to suggest next steps. You can and should try contacting them directly via the links I provided in my earlier response. Regardless, it is unlikely Adobe is going to give you a new serial key if your old one is not genuine. I know it's not always easy to tell what's genuine and what isn't, especially given how sophisticated scammers have gotten. It's Adobe's responsibility to find out what went wrong, I'm not a technical person, but I am a customer, and a graphic designer, so I really need my working gear back on track asap!Īgain, I am so sorry you're going through this. I really think that if I purchase a product THAT expensive, it shouldn't just stop working. Not being an expert I thought they've fixed the key somehow, that's why we're trying again (although first I thought I'm gonna get a new key, but what do I know?!) so I just entered the same key again, and it still doesn't work.Ĭan someone advice me what can be done now? Who should I contact to fix this? ![]() i think we got the software by box but am not sure. I bought the software in August 2012 - and no longer have the invoice. It seems I did not register the number on my Adobe account as nothing is there. To do this I need the serial number of the license. It says it's been revoked, I should contact Customer support.Ĭustomer support was very helpful guiding me through every step, just to download the same thing again and to use the same serial key. I am trying to move Indesign CS6 to a new computer. We downloaded the package from Adobe but the registered key is not working anymore. My computer needed fixing, so everything was wiped, we started from scratch. ![]() I have registered it with Adobe, all good. I have purchased CS6 Master Collection in 2017. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |